Return/exchange/Cancellation Policy
I do not offer returns currently.
If an item was recieved damaged, you have within 72 hours of delivery to contact me to get a refund.
If you have an item with a manufacturing defect, please reach out to [email protected] or use the contact page. Bags typically have a small defect rate per batch, and unfortunately I'm unable to do more than a cosmetic inspection of the bag when I pack and ship. If there are issues such as a loose stitch or a bad strap, I'm more than happy to help get that resolved!
For items still in transit or not confirmed, I cannot refund until confirmed the item was either delivered or lost by the post. Please contact the post office regarding the lost item first to see what steps need to be taken.
Preorder Policies
Bags typically take 2-3 months to manufacture and roughly 1-1.5 months to ship to me due to the size and quantity of stock moving, so please read the item description carefully for production notes and rough dates. I will try my hardest to ship product out ASAP, but I am a single person with a full time job, so there might be delays.
With issues due to COVID-19 and USPS, please allow up to 7 days for your tracking to update. Shipping may take up to 2 weeks for domestic shipping, and anywhere between 2 - 12 weeks for international shipping.
I am located in the USA and will ship out products on Tuesday.
Do you ship internationally?
Yes! I now offer international shipping off my Big Cartel site. Shipping to certain zones might be more expensive than what I have listed due to certain delivery restrictions, but I will work with you on options for shipment. It is pretty rare, and all cases I've seen have been from UK or Australia.
Orders from the United Kingdom will be placed via Etsy.
For orders made with me prior to my etsy store launch, I will do my best to fill out the forms on my end, but any import taxes will be your responsibility.
Any UK orders made here on BigCartel will be cancelled and refunded.
VAT and Customs
Customers are responsible for paying the proper customs fees, VAT, and taxes for their respective country. I will not be responsible for any fees or VAT.
If you purchase on Etsy, the tax rate will be automatically applied, which will make the cost appear higher, but as a marketplace site, Etsy is able to collect VAT.
Do orders come with tracking?
Yes, orders will come with tracking!
Can I change my address?
As long as your item has not shipped, you are allowed to change your address. If need be, I can send it to a friend or family member to hold on to. Please reach out to me with your order number from your order confirmation email and I can help you update your address.
If your order has been already shipped and you have not update your address, please reach out to your post office to discuss any option for package interception, as I will not be able to do anything about it. :(
Help! There is an item missing from my order!
I deeply apologize for that! Please reach out to me at [email protected] or the contact page with the order number found from the Big Cartel order number found on the Big Cartel order confirmation email as well as letting me know what item is missing so I can more quickly fix the issue.
Please allow me about 24-48 hours to respond before sending a follow up email. I do my best to respond ASAP, but I work a full time job with tight deadlines, so sometimes I will be unable to respond right away.
Order numbers should look like #LEFM-123456 and have your full name you placed the order with.
By placing an order, you understand and agree to the above policies.